KDW APPAREL AUSTRALIA & NEW ZEALAND – Frequently asked questions (FAQs)

How much does shipping cost?

For Goods delivered to an Australian address, our Delivery Fee is a flat rate of AU$12.  Orders totalling over AU$220 within a single order, which are delivered to an Australian address, and where no Promo Code has been used to attain a discounted price, will receive free shipping.

For Goods delivered to a New Zealand address, our Delivery Fee is a flat rate of NZ$20.  Please note that all Goods are shipped from Australia, so we recommend you undertake appropriate investigations into what additional import duties, charges and taxes you may be liable to pay when importing goods into New Zealand.

When will my order arrive?

For orders sent to an Australian address:

Goods are typically dispatched to the Delivery Agent within 1-3 Business Days of Order confirmation.  The Delivery Agent will then aim to dispatch the Goods within 0-2 Business Days of receiving the Goods from us. Estimated delivery is 1-7 Business Days from the date the Delivery Agent dispatches the Goods.  The estimated delivery date may be subject to delays due to causes outside the control of KDWAANZ or the Delivery Agent. Delivery to regional locations will generally take longer than deliveries to metropolitan areas.

For orders sent to a New Zealand address:

Goods are typically dispatched to the Delivery Agent within 1-3 Business Days of Order confirmation. The Delivery Agent will then aim to dispatch the Goods within 0-2 Business Days of receiving the Goods from us. Estimated delivery is 5 Business Days from the date the Delivery Agent dispatches the Goods, excluding any time spent in customs.  The estimated delivery date may be subject to delays due to causes outside the control of KDWAANZ or the Delivery Agent.

IMPORTANT: All Orders are shipped from Australia. By placing an Order via the Website for Goods to be shipped to a New Zealand address, regardless of the location of the customer placing the Order, you will be importing Goods into New Zealand, and may incur import duties and Tax, which you or your nominated recipient will be responsible for paying.

Prior to placing an Order via the Website, we recommend that you undertake appropriate investigations into what import duties and Tax you or your nominated recipient may incur when you nominate a Delivery Address that is in New Zealand.

We does not accept any responsibility for customs delays or for non-delivery of ordered Goods due to any failure by you or your nominated recipient to pay any import duties or Tax. Prices and Delivery Fees displayed on the KDWAANZ Website do not include any import duties or Tax for which you or your nominated recipient of the ordered Goods may be liable to pay.

Where do you deliver?

At present, we deliver to addresses within Australia and New Zealand (including PO Boxes in most cases). If you live in another country and would like to order KDW Apparel products, contact us via our Contact page and we’ll try to direct you to a website that may be able to assist you.

Why are your products more expensive than some other brands?

KDW Apparel products are made to the highest standard using premium fabrics. They are hand cut and handmade in Los Angeles, California, where quality control measures are in place to ensure you receive high-quality goods that look and feel amazing. Check out the list of features by clicking on the webpage of each style.